Author(s): Sonal M. Wange¹, Dr. Mahesh C. Dabre², Dr. Anil M. Tirkar³

Abstract: One of the most significant contributions to human development has been technology. The main technological advancement that allows for the electronic access, processing, storing, and distribution of information is information and communication technology. The banking sector is expanding quickly thanks to technology. Information technology have transformed the banking sector over the past few decades and given banks the ability to serve their clients with unique goods and services. These days, an ATM is a blessing for everyone. For everyone with a bank account, this is one of the greatest services offered by the banking sector. A close correlation exists between the degree of client happiness and the quality of ATM services. In the modern world, customer satisfaction is crucial.

When HSBC Bank initially introduced ATMs in India in 1987, it likely marked the beginning of the supply of technology-enabled financial services. Even though international banks and recently established commercial banks adopted these electronic distribution channels to overcome their branch-deficit constraint, public sector banks have recently begun to make significant investments in these services as well. Thus, throughout the past ten to twelve years, the action in this field has really heated up. The first "cash machine," also known as "hole on the walls," was introduced on June 27, 1967, and was referred to as a "mini-bank." It was intended to give consumers access to cash around-the-clock, outside of banks' constrained hours of operation.

In 1996, ICICI Bank launched its online services, making it the first bank in India to offer this delivery channel. In 1999, several private sector banks began providing internet services, including Citibank, Indusind Bank, HDFC, and Times Bank (now a part of HDFC Bank). The State Bank of India began operations in July 2001.

Keywords: ATM, Customer Satisfaction, Service Quality.

DOI:10.61165/sk.publisher.v11i12.5

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Analysis of Customer Satisfaction with reference to ATM Services in Akola District

Pages:20-